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Frequently asked questions

Does Chartbrew offer a money-back guarantee?
Yes! We will refund you for all the time you have not used in a month or year, depending on the pricing type you chose.
How does the free trial work?
Every new account comes with 14 days trial and no credit card is needed to activate it. A trial account can use all the features, but the capacity of all the features is reduced.
Does Chartbrew store the data from the databases and APIs?
Chartbrew is made to use the data to generate the chart configuration which is stored in the database. Chartbrew only stores sensitive data if the charts are explicitly created to show this type of data.
Can I upgrade or downgrade a plan later on?
Absolutely! You can always change your plan from the account settings when you are logged in. Downgrading only works if you haven't surpassed the limits of the lower plan. Chartbrew will tell you if this is the case and which content needs to be addressed.
Can I cancel my plan after I subscribe?
Yes, you can manage your plan from the account settings page and cancel at any time, no need to contact anyone for that. By default, the plan continues to run until the end of the month that was already paid for.

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